AGS360 Service Level Agreement Packages (SLA’s)

What SLA packages are available?

AGS currently provides its customers with two SLA options for all of our products.
These options are ‘Standard‘ and ‘Improved‘.

The below information should help you decide which package best suits your needs; 

Standard SLA

Priority
Max. Response Time
Max. Resolution Time
Critical
10 hours
2.5 days
High
14 hours
2.5 days
Medium
2.5 days
6 days
Low
3.5 days
16 days

£100.00/month

Improved SLA

Priority
Max. Response Time
Max. Resolutions Time
Critical
5 hours
1.5 days
High
7 hours
1.5 days
Medium
1.5 days
4 days
Low
2.5 days
11 days

£200/month

Visit our Product Hub to learn more about AGS’ products.

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