What SLA packages are available?
AGS currently provides its customers with two SLA options for all of our products.
These options are ‘Standard‘ and ‘Improved‘.
The below information should help you decide which package best suits your needs;
Standard SLA
Priority | Max. Response Time | Max. Resolution Time |
|---|---|---|
Critical | 10 hours | 2.5 days |
High | 14 hours | 2.5 days |
Medium | 2.5 days | 6 days |
Low | 3.5 days | 16 days |
£100.00/month
Improved SLA
Priority | Max. Response Time | Max. Resolutions Time |
|---|---|---|
Critical | 5 hours | 1.5 days |
High | 7 hours | 1.5 days |
Medium | 1.5 days | 4 days |
Low | 2.5 days | 11 days |
£200/month
Visit our Product Hub to learn more about AGS’ products.