FAQs

Once you have read through the information on our website, we would recommend calling us to discuss your organisations needs 01992 804460 or info@alpacaglobalsolutions.com. From there AGS can supply a quotation, on full payment of the quote, usually via BACS, AGS will begin planning the onboarding process.

NB: We usually expect this process to take anything from 24hrs to 1 week, dependent on the volume of meetings and customer questions. It is worth factoring in your internal procurement process as certain order values may require additional processing.

While it is always sad to say goodbye to a customer, we feel it is vitally important that cancelling an agreement is made as easy as possible. All we need is an email, sent to info@alpacaglobalsolutions.com, at least 4 weeks in advance of your wish to cancel and we will start the close-down and data handover process.

AGS would like to ensure, that regardless of the circumstances, clients wishing to cancel experience a painless process and leave reassured their data is returned to them in a logical and onwardly usable manner. AGS also wishes to ensure cancelling clients are reassured their data is treated with due care and removed from AGS’ systems with full transparency of the process.