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Customer's Questions


Some quick answers to your burning questions

How does AGS360 benefit me?

Customer Care FAQ

We know that businesses are ever evolving and your sites and buildings may change with it. If you need any changes made to your AGS360 environment such as 3D imaging updates, significant asset updates etc. This will likely already be included within your contract. Please feel free to contact AGS at any time to discuss your requirements.
The length of the onboarding process is determined by a number of factors including:
  • Volume of assets to be added to AGS360
  • The area of your sites and buildings for any surveys required
  • Organisational approval processes
  • Organisational approval processes
  • Any local authority permissions that may be required (e.g: for external drone surveys etc.)
  • The AGS360 team will work with you to ensure delivery timelines and expectations are set and managed
  • Your project timelines And so on…
AGS is always contactable via our landline (01992 804460) between 08:00am and 17:00pm GMT Monday to Friday Alternatively, our inbox is monitored near 24/7. For clients with SLA agreements in place, you will have pre-defined response times to queries.
Once you have read through the information on our website, we would recommend calling us to discuss your organisations needs 01992 804460 or From there AGS can supply a quotation, on full payment of the quote, usually via BACS, AGS will begin planning the onboarding process.

NB: We usually expect this process to take anything from 24hrs to 1 week, dependent on the volume of meetings and customer questions. It is worth factoring in your internal procurement process as certain order values may require additional processing.
While it is always sad to say goodbye to a customer, we feel it is vitally important that cancelling an agreement is made as easy as possible. All we need is an email, sent to, at least 4 weeks in advance of your wish to cancel and we will start the close-down and data handover process.

AGS would like to ensure, that regardless of the circumstances, clients wishing to cancel experience a painless process and leave reassured their data is returned to them in a logical and onwardly usable manner. AGS also wishes to ensure cancelling clients are reassured their data is treated with due care and removed from AGS’ systems with full transparency of the process.

AGS Accreditations and Security FAQ

With current issues past and present, AGS understands security needs to be a foremost consideration when using software. Within our workspaces AGS is Cyber Secure (Cyber Essentials – Certification Number: IASME-CE-038573), within our hosting and digital operating environments, we fall under the world leading AWS suite of security measures. These can be found here. If you have any questions regarding AGS’ security measures, please email us;
Alignment to ISO27001 (Working towards attaining the accreditation as we grow) Cyber Essentials (Certification Number: IASME-CE-038573),)
AGS is working on an accreditation system. More details to follow.

General AGS FAQ

AGS currently sells one, core CAFM product with the following add-ons:

1) Digital Twin Viewer – An enhancement to the asset visualisation feature that replaces 2D floor plans with 360 photospheres.
2) AGS Active – Integration of IoT Sensors into AGS360 CAFM
3) Consultancy – AGS has the in-house ability to provide consultancy across a range of subjects directly related to FM and CAFM.
At the time of writing we can only retail IoT sensors to live AGS360 clients. AGS hopes to be able to retail IoT sensors directly via our website in the not-too-distant future.
We always recommend beginning your journey with AGS360 CAFM Get Started. This is available for a set annual fee of £1,999.99.
AGS supplies a specialist CAFM (Computer Aided Facilities Management) software to the FM industry. Specifically, AGS360 CAFM has been designed for in-house FM’s, however, we are seeing an increased uptake with FM service providers.
Absolutely, AGS is currently in use in the EMEA region and typically can be used anywhere in the world where AWS (Amazon Web Service) is available.

AGS Features FAQ

Traditional methods of asset tagging include the use of Barcodes, QR codes etc. Within AGS360 we enable you to virtually tag assets either on a 2D floorplan or inside a photographic 3D environment. These tags are interactive markers placed around the digital environment that identify your assets. When clicked, AGS360 will tell you everything you need to know about that asset including the asset history, jobs, compliances, parts, materials etc.
In short, yes. You will need a few pieces of equipment, but it is relatively straight forward to start tracking assets. Head over to our blog for more detail (click here)

Other FAQ’s

A surprisingly common question. Although AGS360 can be identified as a CAFM software, our additional features mean we sit between a few different products.

Competitive examples:

CAFM Explorer
MRI Software
To name a few…

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